Panasonic has been making massage chairs for about 30 years. They have a full range of massage chairs at many different price points. We are going to review the EP1273 which is in the 2 to 3 thousand dollar price range. We make a comprehensive review by rating a massage chair in five important categories where it can get up to twenty points. The sum of the points then yields the chair’s overall rating out of 100 possible points. Here is our evaluation of the Panasonic EP 1273 massage chair recliner.
Warranty Coverage & Customer Service: Even though Panasonic is one of the most famous brand names there is on the market, you still want to make sure you get adequate warranty protection. Even the best of companies have off days and you certainly do not want to be stuck with a massage chair made on an off day. Here is the warranty you get with the EP1273: there is one year coverage on parts and labor. For this price range, these are shorter times than other competitive brands. You get 1 year of free part shipping which is good. The best coverage is the one year in-home service. This is above industry norms for this price range. Customer service for Panasonic is average. We give the warranty coverage for this model a 16.
Comfort & Ergonomics: We have this category because with the increasing number of features, some functions are not easily accessible or hard to reach. Also, we have tried massage chars that were simply not comfortable to sit after a few minutes. Panasonic has designed the EP 1273 to be comfortable to relax in. The materials are soft to the touch and it comes with a pillow to support your head. The remote control is laid out well and easy to understand. This model rates an 18 for this key area.
Ease of Use: One of the challenges of modern day equipment is that there are so many features that are now included. The design challenge comes in making these devices simple to understand and easy to use. Panasonic has been involved in this arena for a long time and takes this very seriously. The remote of the EP1273 is very well laid out. It is simple to understand and using it takes hardly any time. We are impressed with the simplicity of this chair and give it an 18 in this category. massage chair reviews
Key Features: There are number of great features with the EP 1273 massage chair recliner. The features we want to point out are the Swede-Atsu massage and the stretching function of the leg rest. The Swede-Atsu massage is a specially designed massage mechanism built into this massage chair. The Swede-Atsu replicates the hand movements of a master masseuse. This is a fabulous technology. Panasonic also incorporates a lower body stretch function. This stretching is accomplished by bring the leg rest up to a horizontal position. It then holds the feet and lowers down, stretching the legs. This is very relieving and a great way to relax after a long day. The EP1273 gets an 18 for its features.
Massage Therapy: This is the most important category for a massage chair. Obviously, the massage therapy needs to be effective or else it is a disappointment. There are eight manual massage techniques that will please the most demanding of massage enthusiasts. You also can choose to target specific regions of the back or pinpoint a specific place. The pre-programs provide effective full body massage at the touch of a button. There are 3 fifteen minute massage programs and a five minute program. These are well programmed and provide effective relief. The air massage system adds the calves and feet into the equation. Overall, you get a very good set of massage treatments for this price range. We give the EP 1273 an 18 in this category.